What to Write in a Sorry Card
Four parts, three sentences. This structure holds for every relationship and every level of seriousness.
Name the action with a time attached. Not I am sorry for everything, which names nothing, but I missed your call on Thursday and did not ring back until Sunday.
Say what it cost them, in their terms rather than yours. You were left wondering whether something was wrong.
Own it with no reason following. Every explanation you attach reads as a defence, however true it is.
Give one concrete change described as already happening. I answer within the day now, even when the answer is short.
If you write nothing else, write the first part. A card naming the specific thing and stopping there beats a long card that never gets to it.
- ActionThe specific thing, with a day attached.
- ImpactWhat it cost them, described from their side.
- OwnershipNo reason follows. No use of the word but.
- ChangeOne concrete thing, already underway.